I am writing you a complain about the services you have mentioned in your brochure about the Star Hotel, Northwold.
First af all I would like to advise you to give correct and clear informations in your brochures. Although there is nothing to complain about the staff, rooms and in gerneral the hotel, there are a lot of other details that bothered me.
I have visited the Northwold during a weekend and I expected, that the hill top castle should be open, but it was shut. I felt really disappointed. The second thing is that all the shops, cafés and art galleries were closed. I had not expected a festival theatre, but you could state, that it is open only in summer. There was a swimming pool, however, it was outdoor and not heated. The only thing I was satisfied with were the tennis courts.
On one hand the weekend was not so bad at all. On the other hand I was a little bit upset. So I want you to give more detailed informations in your brochure.
I am looking forward to hearing from you,