7. Complaint
Ďurko, s.r.o.
4 Kozmonautová street
040 12 Košice
Slovakia

DRESS Company 3rd march 2004
15 Down Street
London Our ref.: 113/Ni
Great Britain Your ref.: 50/05


Dear Mr. Smith

We are sorry to inform you that your last consignment has not turned out to our satisfaction.

We have noticed that parts of the goods were damaged in transit. We must draw your attention to the packaging were only paperboard box. Yours employees must put our manufactures on the wet floor. We send yours damage manufactures and we want the faulty manufactures will be exchanged for faultless ones. We shall expect you to devote better to the execution of our orders in future.

Thank you for your positive equipment our complaint and we will expect your reply of complaint.

Yours sincerely
………………………………………
Martin Ďuriš
Supply manager


8. Replying to to letter of complaint
DRESS Company
15 Brown Street
London
Great Britain

Ďurko, s.r.o. 4th march 2004
4 Kozmonautová Street
040 12 Košice Our ref.: 50/05
Slovakia Your ref.: 113/Ni


Dear Mr. Ďuriš

We would like to thank you for informing us of our accounting error in your letter of the 15th may.

The faulty items will be exchanged for faultless ones. We trust that the arrangement suggested will have your approval. Please accept our apologies for the inconvenience caused by this oversight.

In closing we would like to apologize for the trouble, and also point out that this type of fault parley occurs in sportswear.


Yours sincerely
……………………………………
John Smith
Sales manager


9. Application form Job

Your Ref: KH 305/625 Westbound Road
Borehamwood
Herts
WD6 1DX

Mrs. J. Hastings
Personnel Officer
International Computing Services PLC
City Road
London EC3 4HJ18th March 2004


Dear Mrs Hasting,

I would like to apply for the position advertised in The Guardian on 16th March for a Personal Assistant to the Sales Director.

As you will see from my c.v., much of the work I do in my present position is that of a PA. I deal no only with the routine work of a secretary, but also represent the Assistant Director at small meetings and functions, and am delegated to take a number of policy decisions in his absence.

Your advertisement asked for a knowledge of languages. I have kept up my French, and learnt Italian for the past two years at evening classes.

I am also familiar with the latest developments in Information Technology, having just completed a one-moth course at The City College, in addition to previous day release courses I attended when I was with Johnson Bros.

As well as my secretarial skills and experience of running a busy office, I am used to working with technicians and other specialized personnel in the field of computers.

Please let me know if there is any further information you require. I look forward to hearing form you.

Yours sincerely,

------------------
Carol Brice (Ms)

Encl. c.v.