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Dear Sir or Madam

I am writing to complain about the goods and service in one of your supermarkets.

Last Saturday, I visited my local Cheap-O Supermarket in Nitra to buy groceries, which you advertised as being extremely good value. However, most products were being sold at a price much higher than in other shops, and when I got home, I also found out that nearly all the dairy products I had bought were past their sell-by dates. I think overpriced food that has gone off is anything but good value.

When I returned to the shop to make a complaint, I was told that the dairy shelves had been checked that morning and that all the products in a different shop, and refused to give me a refund.

I am very disappointed, and expect you to take some action immediately. I am enclosing a copy of the receipt for my purchases, for which I am expecting a full refund. If i do not hear from you within 14 days, I will contact the Food Standards Agency with my complaint.

I look forward to hearing from you soon.

Yours faithfully

your name