Jozef Mrkvička, Sedmokráskova 5, 821 02 Bratislava, SLOVAKIA
EasyJet Airline Company Limited
London Luton Airport
1 April 2008
Letter of complaint
Dear Sir / Madam,
I am writing to inform you of my dissatisfaction with the services provided on your flight. I would like you to know, how badly your customers were treated by your plane staff, so you can take appropriate remedial action.
I was a passenger on one of the flights from Stansted – flight no. BE-252-08 on March 22, 2008. The first negative experience was, that after check-in and following boarding on the plane, we had to wait for more than two hours on the board till plane started to roll. Nobody explained us the reason for the delay.
The second problem was the behaviour of the cabin crew. The stewards were rude and unwilling. I had to ask them several times for a blanket due to the fact that I felt cold. My request was fulfilled after one hour. This behaviour made me angry and has forced me to think about changing airlines next time.
I look forward to receiving your explanation of these matters.
Thank you for your understanding.