This activity is slowing-down their job, so I would recommend to recruit new full-time employee or just temp staff, whose job will be to put the shopping into the bags. Each of them will stand next to the cashier and will help them to serve the clients of your shop.

In this part of report I will give advises for mentioned problems in the customers survey. • My recommendation to opening hours is to extent them and have the store open also on Sundays. Even though your total costs will be higher, the gap between the expenses and the earnings will surely make you happy. If you want to be 100% sure that this step will increase your profits, let us take into account better to make an additional research aimed especially on opening hours. • In case of product availability and quality will be the best way how to crack this problem to buy new, modern computer system which is necessary, in these days, if you want to have review in stocking procedures and do not loose on old products or empty shelves. • Customer service play important role in business, therefore it should be paid higher attention to this issue. Long queues it is possible to eliminate by trained cashiers, but this is not enough. In weekends, Fridays, lunch breaks would be great to hire temp staff, whose task will be to help cashiers in these rush time. My recommendation inclusive ignorance of shop-assistants is to recruit full-time staff on skate.
I believe I have explained all aspects of the results of the customer survey, but you should have in mind, that peoples requests are changing, so I propose to make next research in three months. For further questions or any unclear information please do not hesitate to contact me. Your faithfully,.