This includes motivating (process of giving employees a reason to do the job and to try hard) and leading (showing employees how to do the job). There are 3 leadership styles.
Autocratic leader centralises authority and personally makes all decisions.
Democratic leader emphasise group participation and a free flow of communication, although the leader still has the final say.
The laissez-faire leader takes the role of a consultant, offering opinions only when asked. Participate management is the approach where a firm regularly involves its workers in decision making. 4. Controlling is the process of ensuring that the firm’s objectives are actually being attained by monitoring progress. Managers set up standards, which are goals against which performance is later measured. These standards may be framed in terms of profitability, units produced or sold, employee turnover etc.
The handling of unusual and serious problems is called crisis management. How such problems are handled may well determine whether the company will have a future. Experts caution that the first 24 hours of a crisis are critical.